Terms & Conditions

Welcome to Palolem Heights! These Terms and Conditions outline the rules and guidelines for booking and staying at our property, located in the serene surroundings of Canacona, South Goa. By accessing or booking through our website, you agree to these terms.

1. Property Details and Booking Information

• Property Name: Palolem Heights
• Location: Canacona, South Goa, 34 km from Margao Railway Station and 22 km from Cabo De Rama Fort.
• Our website provides information about our property, including phone numbers, location, and social media links for your convenience. We also provide links to our listings on MakeMyTrip (MMT) and Booking.com for booking purposes.
• Please note that bookings made through third-party platforms like MMT and Booking.com are subject to the terms and conditions of those platforms.

2. Check-In and Check-Out Policy

• Check-In: From 12:00 to 23:00. Guests are required to inform us in advance of their expected arrival time to ensure a smooth check-in experience.
• Check-Out: From 10:00 to 11:00. Guests must check out by this time to facilitate the preparation of rooms for incoming guests.

3. Booking and Cancellation Policies

• Direct Bookings: For reservations made directly with Palolem Heights, we are responsible for handling any changes, cancellations, or refund requests as per our policy. Please contact us directly for assistance.
• Third-Party Bookings: For bookings made through MMT, Booking.com, or other third-party platforms, cancellation, refund, and reservation policies will be governed by the respective booking service’s terms and conditions. Palolem Heights is not responsible for managing or processing cancellations or refunds for these bookings. Guests are advised to visit the booking platform’s website for more information.
• No-Show Policy: Failure to check in during the specified hours without prior notification may result in the cancellation of the booking, as per our policy or the respective booking service’s rules.

4. Privacy Policy

• Data Collection: We are committed to protecting your privacy. We do not sell or share your personal data with any third parties. We may use Google Analytics to understand how visitors interact with our website and improve our services. We may also collect location data to enhance user experience, but this data is not shared or sold.
• Security: All personal information collected through direct bookings is securely stored and used only to manage reservations or improve our services.

5. Responsibilities and Liability

• Palolem Heights is responsible for ensuring that all direct bookings are managed smoothly. However, we cannot be held liable for any issues related to bookings made on third-party websites.
• Guests are responsible for ensuring that all booking details are accurate and for adhering to our check-in and check-out policies.

6. Property Rules

• Guests are expected to respect the property and fellow guests during their stay. Any damage caused to the property may result in additional charges.
• Smoking, noise restrictions, and other property rules will be provided upon check-in.

7. Amendments to Terms and Conditions

• Palolem Heights reserves the right to modify these terms at any time. Updates will be posted on our website, and continued use of our services signifies acceptance of the revised terms.

Thank you for choosing Palolem Heights for your holiday in South Goa. We look forward to providing you with a comfortable and memorable stay! If you have any questions or concerns, feel free to reach out to us directly.