Privacy Policy

Palolem Heights values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make direct bookings. Please read this policy carefully.

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1. Who We Are

Palolem Heights is a premium holiday property located in Canacona, South Goa. Our website provides information about our rooms, location, and booking options, and connects users to our official contact details and external booking platforms.

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2. Information We Collect

• Personal Information: When you contact us directly through our website, we may collect personal details such as your name, email address, and phone number.
• Booking Information: If you book a room directly with us, we may collect information related to your stay, such as check-in and check-out dates and special requests.
• Usage Data: We may use tools like Google Analytics to collect anonymous data about your interaction with our website, including the pages you visit, the time spent on the site, and your geographical location.

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3. How We Use Your Information

• To Provide Services: We use your personal information to manage your bookings, respond to your inquiries, and ensure a smooth experience during your stay.
• Analytics and Improvements: We use usage data to understand our website’s performance and improve our services.
• Communication: We may use your contact details to send you information related to your stay or promotional offers if you have opted in.

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4. Data Sharing and Disclosure

• Direct Bookings Only: We are only responsible for data collected through direct bookings on our website. For reservations made through external platforms like MakeMyTrip or Booking.com, please refer to their privacy policies.
• No Sale of Data: We do not sell your personal information to third parties.
• Third-Party Services: We may use trusted third-party services, like Google Analytics, to analyze website traffic. These services are bound by their own privacy policies.

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5. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze web traffic. You can choose to disable cookies in your browser settings, though this may impact certain features of our website.

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6. Data Security

We implement security measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute data security.

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7. Your Rights

• You have the right to access, update, or delete your personal information. For any such requests, please contact us directly.
• You can opt out of receiving promotional emails by following the unsubscribe instructions in our communications.

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8. External Links

Our website includes links to external booking platforms like MakeMyTrip and Booking.com. We are not responsible for the content or privacy practices of these external websites. Please review their policies before providing any personal information.

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9. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.

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10. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please reach out to us: Palolem Heights Canacona, South Goa +91-73877 61163 info@palolemheights.com By using our website, you consent to our Privacy Policy. Thank you for choosing Palolem Heights, and we look forward to making your stay unforgettable!